360° hose management
The required parts can be identified quickly and reliably using the HANSA-FLEX X-CODE. The six-digit code is permanently attached to hose lines and is easy to read.
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READY FOR ACTION AT ANY TIME: THE RAPID HYDRAULIC SERVICE
When hydraulic components fail unexpectedly, you need to act quickly. With 200 vehicles throughout Germany and 7 in Brazil, our Mobile Hydraulic Service (MHS) is always there for you, available 24 hours a day, 7 days a week and 365 days a year to minimize your downtimes. Our well-trained and experienced service technicians are with you within an hour. They correct defects, install replacement parts and manufacture custom hoses on site in their on-board workshop.
SENDING FOR THE MOBILE EMERGENCY SERVICE IS QUICK AND EASY
The mobile emergency service is there for you when things go wrong. Contact us and our customer service centre takes care of all the planning and coordinates with the service technicians.
By telephone
You can call the emergency service using the toll-free service hotline at 0800 042 0112.
Contact us by mobile app
You can contact the emergency service free-of-charge using the HANSA-FLEX app.
Online form
You can request support from the mobile emergency service directly using our online form.
EFFICIENT HANDLING FROM DISPATCH TO DOCUMENTATION
Digital dispatch
Our experience dispatchers are available all around the clock for you. Using highly capable software, they always have a full overview of all orders, the intended route of every vehicle and its present location. One click of a mouse reveals the location of the mobile service vehicle that can reach you the quickest. The dispatchers send the service technician all the important information about the order, which appears on the tablet in the vehicle before it arrives on site, so that the work can be completed efficiently. In this way, the mobile emergency service technician is fully prepared before the vehicle arrives at your premises.
Precise description
We need your support to ensure that the processes can be handled as quickly as possible. Please ensure that the information you give us about the requested service is as precise as possible:
- What are the names of the contacts?
- Which parts or components are defective?
- Are there any photographs of the installation situation?
- What replacement parts are probably needed?
Fitted out perfectly
The mobile service vehicles carry a stock of the spare and wear parts most frequently needed for the relevant field of use. The software used in our mobile Rapid Hydraulic Service connects directly with our Materials Management team. The dispatcher can therefore already see which spare parts are carried on board every vehicle when the servicing order is placed. If other parts are required for the work on site, the mobile service vehicle can make a planned intermediate stop en route at the nearest HANSA-FLEX branch.
Mobile hose manufacture
The service vehicles in the mobile Rapid Hydraulic Service fleet are workshops on wheels. They carry all the equipment necessary for manufacturing customised hydraulic hose lines, including hose cutting, peeling and crimping machines. The underfloor generator provides a reliable, independent power supply on construction sites or in remote areas and allows the technicians to work at night. The 400 volt generator makes the workshop on wheels completely independent of the circumstances on site.
Comprehensive documentation
During the work, the service technicians take high-resolution photos of the damage and the newly installed components with their tablets and file all the information in the service report. This can be countersigned directly on site by the customer on the tablet, who will receive the report together with the invoice by e-mail. If the customer uses X-CODE and the hose management portal My.HANSA-FLEX, the service technician can store the details of the hose line replacement directly in the system.
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